MEMBERSHIP

WE GIVE 3 DOLLARS IN POINTS ON YOUR ACCOUNT WHEN YOU BECOME A NEW MEMBER OF US. REDEEM IT ON YOUR NEXT PURCHASE (ORDER AMOUNT SHOULD BE OVER 30 DOLLARS IN USD). WE GIVE YOU BACK 3% OF ALL PURCHASES IN POINTS.

ORDER

• WE SHIP WORLDWIDE VIA DHL WITHOUT ADDITIONAL SHIPPING CHARGE.
• ALL PRICES ARE INCLUSIVE OF SHIPPING FEE.
• WE WILL SHIP YOUR PARCEL WITHIN 7 - 10 BUSINESS DAYS. DEPENDING ON THE REGION AND THE SITUATION OF THE COURIER, IT MAY TAKE AN ADDITIONAL PERIOD OF TIME.
• PLEASE NOTE, PROCESSING TIMES DO NOT INCLUDE WEEKENDS OR HOLIDAYS.
• DHL TRACKING INFORMATION MAY TAKE 2 - 3 DAYS TO BE AVAILABLE.
• IF YOU WISH TO PURCHASE ADDITIONALLY, YOU NEED TO PLACE A NEW ORDER FOR THE OTHER ORDER. UNFORTUNATELY, ORDERS CAN’T COMBINE.

CUSTOMS / DUTIES

• PRICES SPECIFIED ON GLOBAL WEBSITES ARE EXCLUSIVE OF TAXES, DUTIES, FEES.
• INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO IMPORT TAXES, DUTIES, AND CUSTOMS FEES, WHICH ARE LEVIED ONCE THE PACKAGE REACHES THE COUNTRY OF DESTINATION. PLEASE BE ADVISED THAT THESE CHARGES ARE LEVIED BY THE DESTINATION COUNTRY AND WE DO NOT HAVE CONTROL OVER THEM.

RESTRICTED DELIVERY COUNTRY

• RUSSIA - DHL DELIVERY SERVICE DOES NOT PROCEED TO RUSSIA DUE TO CUSTOMS CLEARANCE PROBLEMS.
• MAINLAND CHINA - MAINLAND CHINA HAS FREQUENT DELAYS IN CUSTOMS CLEARANCE, BUT IT CAN BE SENT.
• UK - IN ACCORDANCE WITH UK VAT POLICY, ORDERS TOTALING 190 USD OR MORE ARE ELIGIBLE FOR SHIPPING.

EXCHANGE / RETURN

• IF YOU WOULD LIKE TO REQUEST AN EXCHANGE OR REFUND, PLEASE SEND BELOW VIA EMAIL TO CS@THEOPENPRODUCT.COM OR LEAVE POST BELOW TO Q&A BOARD WITHIN 7 DAYS.
- NAME AND ORDER NUMBER
- THE REASON OF AN EXCHANGE OR REFUND
- IF DEFECTIVE, PLEASE SEND US EMAIL OR POST TO Q&A BOARD WITH THE IMAGES OF FAULTY PART.
• ALL ITEMS MUST BE RETURNED IN PERFECT CONDITION, UNUSED, AND WITH THE ORIGINAL PACKAGING (INCLUDING BOXES AND DUSTBAGS).
• WE DON’T ISSUE THE RETURN LABEL EXCEPT FOR FAULTY ITEMS, PLEASE KINDLY USE YOUR OWN WAY TO RETURN THE PARCEL TO US. (EMS, DHL, FEDEX ETC.)
• IT TAKES 3-5 BUSINESS DAYS TO ISSUE A REFUND FOR A RETURNED OR CANCELLED ORDER.
• PLEASE DO NOT SHIP YOUR RETURN BACK WITHOUT A RETURN AUTHORIZATION. IT WILL NOT BE PROCESSED.

CUSTOMER SERVICES

• 9:00AM ~ 6:00PM (LUNCH BREAK : 12:00PM ~ 1:00 PM) (WEEKEND & HOLIDAY OFF) IN KOREAN TIME.